Return -Exchange Policy
If you’re reading this, stop worrying! We have an easy 15-day return/exchange policy, with 100% refund in the case of returns*. The return/exchange window starts from the day your package was delivered. The apparel should be in a resalable condition with its tags intact. It should not be damaged or washed. Keep your order number handy!
Return
Returns are accepted, but please give us a brief explanation as to why you’d like to return the item so that we can continue striving to be better. At the moment, we are unable to return a product that has already been exchanged once.
To initiate a Return, email us at cutomer@parrothilton.co to return an item. Your request will be queued up and you will be contacted by our team soon. We request you to self-ship the product to the original shipping address via a courier partner of your choice.
Please email us the courier receipt, once you ship the package.
Innerwear and socks are not eligible for return. If you have applied any promo code or discount code at the time of purchase, we only refund the adjusted amount. However, we process exchanges if the order fulfils our exchange policy.
Shipping charges are non-refundable, if any applied in your order. You can see shipping charges in your invoice.
*If all verification requirements are met, the product will be taken for return. The verification process includes checking of parrot hilton tag, checking for use and damage.
Exchanges/Return
Exchanges / Return are accepted for the following reasons:

  1. The wrong size delivered
  2. Any tearing or damage
  3. The wrong color / Design delivered.

We only allow exchanges on items that are new and have not been worn or washed. A product that has been exchanged once cannot be exchanged again.
Innerwear and socks are not eligible for exchange.
To initiate an exchange email, us at customer@parrothilton.co  to exchange an item. Your request will be queued up and you will be contacted by our team soon.
We request you to self-ship the product to the original shipping address via a courier partner of your choice. We recommend using India Post to ship your product. Please email us the courier receipt, once you ship the package.
Your exchange will be processed after we receive the item in the mail. The replacement item can take up to a week to ship out.
The verification process includes checking of Parrot Hilton tag, checking for use and damage.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again for deposits from Parrot Hilton. Due to bank policies, there is often some processing time of about 4-7 working days before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer@parrothiton.co.
Sale Items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.